Warranty

At Freeboy, we are committed to providing reliable products and excellent after-sales support. All Freeboy electric scooters are brand-new factory products and come with a warranty against manufacturing defects.

If your product experiences a non-human-related issue during the warranty period, Freeboy will provide replacement parts free of charge.

After the warranty period expires, customers are responsible for the cost of replacement parts and shipping fees.

Please note that second-hand products, modified scooters, and damage caused by improper use are not covered under warranty.

1. Warranty Coverage

Parts	Warranty Period
Frame Assembly	12 Months
Motor & Controller	12 Months
Handlebar & Main Body Components	12 Months
Display / Dashboard	12 Months
Brake System	12 Months
Front Fork & Folding System	12 Months
Battery	6 Months
Charger	6 Months
Brake Handle & Throttle	6 Months
Tires & Inner Tubes	1 Month
Lights & Covers	1 Month
Fender / Decorative Parts	1 Month

2. Warranty Exclusions

The warranty does not cover damages caused by:

• Unauthorized repair, modification, or disassembly
• Accidents, collisions, misuse, or improper operation
• Water damage or liquid exposure
• Damage caused by force majeure
• Normal wear and tear
• Cosmetic damage such as scratches or surface marks
• Consumable parts, including tires, brake pads, grips, plastic parts, brake cables, and other wearing components

3. How to Apply for Warranty

Step 1:
Take photos or videos showing the product issue.

Step 2:
Contact Freeboy Support at:

Email: 网址

Please provide:

• Order number
• Purchase platform
• Description of the issue
• Photos or videos showing the problem

Step 3:
Our support team will diagnose the issue and provide troubleshooting guidance or a solution.

Step 4:
After verification, Freeboy will arrange replacement parts if necessary.

4. Contact Us

For warranty service, please contact:

Freeboy Customer Support

Email: 网址

We usually reply within 1 business day.